In response to the COVID-19 pandemic we have enhanced our exacting standards to a new level across all aspects of our hotel operations.
The change we have implemented are based on the guidance we have received from HM Government, Public Health England, and the National Health Service, supported by industry specific advice from UK Hospitality.
We can confirm that we have complied with the government’s ‘COVID-19 Secure’ guidance on managing the risk of COVID-19 in the workplace. Due to the constantly changing nature of this guidance and advice, our internal operating practices and protocols will be continuously reviewed and immediately updated. The information detailed below may therefore change without notice.
As we are managing a Public Health issue, we expect the full support and co-operation of all our stakeholders – our guests, our team and our business partners. Only through our collective efforts can we successfully combat the spread of COVID-19 and keep each other safe and healthy.
The French Horn is and will remain private.
To be present on property, you either need to be a guest, a staff member or a pre-authorised (and health-screened) partner. With only 12 bedrooms, each designed with privacy in mind, and all of which are set within our grounds, we are ideally suited to allow for more space, naturally.
General Practices & Protocols, Enhanced Cleaning & Disinfection Policies
Temperature checks will be taken daily before entering the building
All team members will be required to wash their hands (or use hand sanitiser) every 20 minutes
All team members will be required to stay at home if unwell
All team members will be required to follow official guidance on self-isolating
All team members will be required to wear PPE as appropriate
The team will follow a policy of no physical contact and maintain physical distancing, wherever possible
Your temperature will be taken at the hotel entrance and if your temperature is high with regret you will be declined entry and your deposit refunded or your stay re-scheduled.
Your car will not be valet parked so you will be required to park your car yourself and make your way to the hotel entrance
Please respect the social distancing measures in place
We have cleaned your bedroom with extra care and sanitised.
We have removed non-essential items to minimise any contamination risk
We have placed individual amenity bottles in bedrooms, please feel free to take any away that are partly used as they will be disposed of when you depart
Please use your bedroom toilet rather than toilets in public areas
Please wash your hands when returning to your bedroom
Due to the COVID-19 restrictions currently in place, some services and facilities are unfortunately limited or not available
Michael Emmanuel is responsible for all aspects of our ‘COVID-19 Secure’ operating plan. You can contact the Duty Manager at any time prior to, and during your stay, should you have concerns related to this or any other matter
The highest food safety standards will continue to be maintained
Room service will be provided at no extra cost.
Physical distancing measures will be in place in all common areas
A one-way system throughout the hotel will be implemented where possible
Signage will be displayed in all common areas to reinforce social distancing message
Enhanced cleaning programme in public areas with an increased frequency in disinfection of high touch areas
Hand sanitising stations will be provided at every doorway/key public area (front desk, restaurant, toilets)
Housekeeping will be available on request only, guests to vacate room and ventilate prior to housekeeping staff entering
Additional disinfection will be in place of high touch room and bathroom areas (Doorknobs, TV Remote)
The Duty Manager is our designated, responsible contact person for all staff and guest COVID-19 related queries
We have flexible terms and conditions for all individual bookings whereby you can cancel 48 hours prior to arrival for a full refund. For group and event bookings please speak directly to the hotel, our terms remain the same
We will be receiving visitors and contractors to site by appointment in advance only
You will be asked to complete a pre arrival health questionnaire and return it 24 hours prior to arrival
Your temperature will be taken at the hotel entrance and if your temperature is 38 degrees or above you will be refused entry
Deliveries will only be received at the door, suppliers may not enter the premises unless they have an appointment
Access to back of house areas restricted to staff only. No guest tours or contractor use of welfare facilities is permitted
For walk in bookings, you will be required to give your contact details on arrival at the restaurant
Before entering the premises, you will be required to have your temperature checked. If your temperature is high, you will be refused entry
We have reduced the number of tables in the dining rooms and expanded our outdoor spaces and food offerings
We have expanded dining hours during higher occupancy periods
We will limit table linens and have established strict table/chair sanitisation procedures between guest seating periods
We have suspended all buffets. Breakfast will be available from an a la carte menu
Salt and pepper shakers will be removed and available on request. They will be sanitized after each use
We will use batched cocktails/ingredients where possible to limit the handling of products
We have expanded our in-room dining.
Room service will be provided at no extra cost, service is restricted to delivery to the bedroom door
Single use menus will be in place across all outlets excluding our outdoor outlets, these will have wipe able menus which will be wiped and sanitised after each use.